Terms & Conditions

Introduction

Welcome to Raj Handicraft. These Terms & Conditions govern your use of our website, products, and services. By accessing, browsing, or placing an order through our website, you agree to comply with and be bound by these Terms & Conditions.

If you do not agree with any part of these terms, please refrain from using our website.

Eligibility

By using this website, you confirm that you are at least 18 years of age or are accessing the website under the supervision of a parent or legal guardian.

Products and Services

Raj Handicraft specializes in handcrafted furniture and home décor products made primarily from Solid Sheesham Wood and other quality materials.

Due to the handcrafted nature of our products:

  • Product dimensions may vary slightly.
  • Wood grains, knots, textures, and color variations are natural characteristics and may differ from displayed images.
  • Product images are for reference purposes only and actual products may vary slightly.

Pricing

All prices displayed on the website are listed in Indian Rupees (INR) unless otherwise specified.

We reserve the right to:

  • Modify prices without prior notice.
  • Correct pricing errors or inaccuracies.
  • Cancel orders affected by pricing or technical errors.

Applicable taxes and shipping charges will be calculated during checkout where required.

Orders and Acceptance

Placing an order on our website constitutes an offer to purchase a product.

We reserve the right to:

  • Accept or reject any order.
  • Limit quantities purchased.
  • Cancel orders due to stock unavailability, pricing errors, payment issues, or suspected fraudulent activity.

Order confirmation does not guarantee acceptance of the order.

Payments

We accept payment through authorized payment gateways and approved payment methods available on our website.

Customers agree to provide accurate billing and payment information when placing orders.

Raj Handicraft is not responsible for payment failures caused by banking institutions, payment gateway providers, or customer-side issues.

Shipping and Delivery

Delivery timelines provided on the website are estimates only and may vary depending on location, logistics availability, weather conditions, or unforeseen circumstances.

While we make every effort to deliver products on time, delays may occasionally occur.

Please refer to our Shipping Policy for detailed information regarding shipping, delivery, and order tracking.

Warranty

Raj Handicraft offers a Lifetime Warranty on the structural integrity of Solid Sheesham Wood furniture under normal residential use.

The warranty does not cover:

  • Normal wear and tear
  • Scratches, dents, stains, or accidental damage
  • Damage caused by misuse, negligence, improper maintenance, or unauthorized repairs
  • Damage resulting from moisture, water exposure, sunlight, fire, or natural disasters
  • Upholstery, fabric, cushions, glass, hardware, or accessories unless specifically mentioned

Warranty decisions are subject to inspection and verification by our team.

Intellectual Property Rights

All website content including:

  • Logos
  • Product images
  • Product descriptions
  • Graphics
  • Text
  • Designs
  • Layouts

are the exclusive property of Raj Handicraft and are protected under applicable intellectual property laws.

Unauthorized reproduction, copying, distribution, or commercial use of any content is strictly prohibited.

User Conduct

Users agree not to:

  • Use the website for unlawful purposes.
  • Attempt unauthorized access to website systems.
  • Upload malicious software or harmful code.
  • Interfere with website functionality or security.
  • Violate applicable laws or regulations.

Any misuse may result in suspension of access and legal action where applicable.

Third-Party Links

Our website may contain links to third-party platforms including marketplaces, social media channels, payment gateways, and external websites.

Raj Handicraft does not control and is not responsible for the content, services, privacy practices, or policies of third-party websites.

Users access such websites at their own risk.

Limitation of Liability

To the maximum extent permitted by law, Raj Handicraft shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:

  • Website use or inability to use the website
  • Product usage
  • Delayed deliveries
  • Technical issues
  • Data loss
  • Third-party services

Our total liability, if any, shall not exceed the amount paid by the customer for the specific order in question.

Force Majeure

Raj Handicraft shall not be held responsible for delays, failures, or interruptions caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fires
  • Earthquakes
  • Government restrictions
  • Labor disputes
  • Transportation disruptions
  • Pandemics
  • Internet or communication failures

Changes to Terms

We reserve the right to modify, update, or replace these Terms & Conditions at any time without prior notice.

Any changes become effective immediately upon posting on the website. Continued use of the website after changes constitutes acceptance of the revised terms.